Chad sits down with his COO of 13 years, Amanda Roman, for an honest conversation about their hiring evolution. From the "wild west" days of gut-feeling hires that led to mismatched expectations and team frustration, to building a data-driven process using pre-hire assessments. Amanda shares stories from both their biggest hiring wins and most painful mistakes and shares insights on how companies can improve hiring processes to make it a win-win for everyone.
Key Takeaways
Stop hiring on gut alone - Build a 3-layer process: screen, assessment, hiring manager interview with executive check
Use assessments as curiosity tools, not pass/fail tests - They should generate better behavioral questions, not eliminate candidates automatically
Stick to your process when desperate - Urgent hiring needs make you want shortcuts, but that's exactly when you need structure the most
Do after-action reviews on wins AND losses - Use data, not emotions, to understand what's actually working in your hiring
Bad fit hurts everyone - Wrong hires damage the team, company, and especially the person stuck in the wrong role
